You don't need to do anything. The transition is fully automatic — no forms, no calls, no changes on your end.
Running two separate brands means duplicating systems and splitting resources. By bringing everything together, we can focus all our energy on what matters most — giving you a better experience.
No more juggling between systems. You'll have one clear platform for everything — a single invoice, a single account, and a straightforward view of your service.
Instead of being passed between departments, you'll have one team that knows your account and can resolve issues quickly. The same people, just better equipped.
We're upgrading our tools and systems so that when something does need attention, it gets sorted faster. You'll also have more self-service options at your fingertips.
Managing your fibre service should be simple. With everything consolidated, there are fewer hoops to jump through and a smoother experience from start to finish.
We know that hearing about a transition can be unsettling. So let's be clear about what's not changing — because the most important things stay right where they are.
Your fibre line stays exactly as it is. No technician visits, no downtime, no reconfiguration. Your connection continues without a single interruption.
The amount you pay stays the same. This transition is about improving our service to you, not changing what you pay for it.
Same date, same amount. The only change is that your bank statement will show "Wondernet (Pty) Ltd" instead of "Gigawave". No action needed from your side.
Change can feel uncertain, even when it's for the better. Here are answers to the questions we've been hearing most.
Whether you have a specific concern or just want some reassurance, our team is happy to chat.
Thank you for your continued support and for trusting us with your connectivity. We are genuinely excited to bring you an even better experience under the Wondernet brand.
Warm regards,
Anthony Ian Wilson
Director — Wondernet (Pty) Ltd
On behalf of the Wondernet & Gigawave teams